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Internet speed getting slower and slower

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Community Team - TT Staff

Hi Gizmo1981

 

Our Network Team have arranged an Openreach engineer visit for 12/08/2019 PM (1pm - 6pm)

 

Will this visit be ok?

 

Thanks

 

Debbie

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Whizz Kid

Can you do Tuesday please as I wont be in on Monday.

 

Thanks.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
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Community Team - TT Staff

Hi Gizmo1981

 

Apologies for the delay.

 

I have asked our Network Team to re arrange this visit. I will post back as soon as I receive further information.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Gizmo1981

 

Our Network Team have re arranged the engineer visit for tomorrow 13/08 AM 8-1.

 

Thanks

 

Debbie

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Community Team - TT Staff

Hi Gizmo1981

 

How are you getting on following the engineer visit?

 

Thanks

 

Debbie

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Whizz Kid

Still dropping when there is wind or rain I'm afraid

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
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Community Team - TT Staff

Hi Gizmo1981,

 

I can see there were a lot of reconnections on the 17th and few on the 18th, has the weather improved since then?

Chris

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Conversation Starter

Mine is really slow too had to connect laptop to my phones hotspot 

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Community Team - TT Staff

Hi sads007,

 

If you need assistance can you please start your own thread and we'll be happy to help

Thanks

Chris

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Whizz Kid
Some more poor weather today and the speeds are once again dropping,  Maybe another engineer visit is in order?
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
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Community Team - TT Staff

OK thanks. I've passed this over to our network team, can you bump the thread tomorrow and we'll check for updates


Thanks

Chris

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Whizz Kid
Further speed drops

Currently at 16 down and 5.52 up.

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981,


DLM moved you to a faster profile on the 26th, have you noticed the speed improvement? Current sync speed is 31Mbps

Chris

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Whizz Kid

Speed is better, But not where it was previously

e.g
on the 13th of December 2017, I was getting speeds of 44.5mbps down / 12.6 up
18th of April 2018 I was getting 43.8 / 11.2
13th of May 2019 I was getting 34.0 / 9.11

We are still a ways off from what what I was initially getting, But heading in the right direction.

 

Speeds are currently still disappointing,  20.42 down / 7.93 up on devices which are hardwired.

 

Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
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Community Team - TT Staff

Hi Gizmo1981,

 

Thanks for the update. I've checked again and the sync speed has increased again slightly since we checked yesterday so it looks like DLM is still adjusting the speed at the moment 🙂

 

Thanks

 

Highlighted
Whizz Kid
After some wind and rain yesterday and the day before, Speeds are once again dropping.

Upstream line rate (kbit/s):
4999
Downstream line rate (kbit/s):
25000
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
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Community Team - TT Staff

Hi Gizmo1981,

 

I'm sorry to hear your speed is dropping again. How's your telephone service at the moment, any noise on the line?

Chris

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Whizz Kid
Not that I can tell.

Speeds dropped again

Upstream line rate (kbit/s):
3695
Downstream line rate (kbit/s):
20000

Time for another engineer.
Playing GT5 on the Nurburgring Nordschleife with my Chrome Enzo Ferrari 😉
Highlighted
Community Team - TT Staff

Hi Gizmo1981,

 

I've passed this back to our network team for further investigation. If you don't hear anything later today or over the weekend can you bump the thread again on Monday


Thanks

Chris

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Community Team - TT Staff

Hi Gizmo1981,

 

The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've PM'd you to confirm some other details 


Thanks

Chris