That post highlights the idential issue that I am having with our internet - occuring once a week on a Sunday. The internet loses all connectivity for 1 hour (exactly between midnight and 1am) depsite clearly stating the internet is working on the router page and the light being on - on the router.
I have tried the following - so do not ask me to do it again:
Please don't go through all the garbage script - I know enough about my home internet and computer systems to recognise that the fault is server side rather than user side
Pass it on to the network team and fix "configuration fault" - I don't have the time or the mental will to reply to idiots on a forum every day waiting for some innane response.
I'm sorry for the delay. Do you have HomeSafe active on your line? If you do then could you try switching this off in MyAccount and then activating this again as this should resolve this issue.
It's never been active - I deactivated it when the problem started happening about 6 weeks back.
Anything else or can we hurry this up and move it on to the network team?
Hi James931, if you have Homesafe turned off, then you need to turn it on and then off. That will fix this issue as it relates to Homesafe.
Hi James why not try the suggestion from OCE_ady he gets paid to be right.
Do I need to turn it on and off every time I have the issue or can I do it now and not have to bother again?