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Internet stops working between Midnight and 1am

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7 REPLIES 7
Highlighted
First Timer

Please read this topic: https://community.talktalk.co.uk/t5/Fibre-Broadband/Internet-Stops-Working-Midnight-to-1am/m-p/23032...

 

That post highlights the idential issue that I am having with our internet - occuring once a week on a Sunday. The internet loses all connectivity for 1 hour (exactly between midnight and 1am) depsite clearly stating the internet is working on the router page and the light being on - on the router.

 

I have tried the following - so do not ask me to do it again:

  • Doing a Service Status Health Check - which comes back fine w/ no issues
  • Trying a different device because I have - Alexa goes offline, Xbox doesn't connect, two mobile phones cannot connect, two laptops cannot connect (both on wi-fi and ethernet), a desktop pc cannot connect and my tablet cannot connect.
  • Using a different router - not successful
  • I cannot and will not test the phone line as we don't have a phone
  • Changing DNS channel to something public like Google - not successful
  • I have nothing uploading/backing up at this time causing "upload flooding" as a previous OCE commented on (which by the way is not a thing for home internet and is something which affects hosts during DDOS'ing attacks)
  • Resetting the router - unsuccessful
  • Leaving the router off for 30 minutes - unsuccessful

 

Please don't go through all the garbage script - I know enough about my home internet and computer systems to recognise that the fault is server side rather than user side

 

Pass it on to the network team and fix "configuration fault" - I don't have the time or the mental will to reply to idiots on a forum every day waiting for some innane response.

Highlighted
Community Team - TT Staff

Hi James931,

 

I'm sorry for the delay. Do you have HomeSafe active on your line? If you do then could you try switching this off in MyAccount and then activating this again as this should resolve this issue.

 

Thanks

 

Highlighted
First Timer

It's never been active - I deactivated it when the problem started happening about 6 weeks back.

Highlighted
First Timer

Anything else or can we hurry this up and move it on to the network team?

Highlighted
Community Team - TT Staff

Hi James931, if you have Homesafe turned off, then you need to turn it on and then off. That will fix this issue as it relates to Homesafe.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Community Star

Hi James why not try the suggestion from OCE_ady he gets paid to be right.

I don't work here and all my opinions are my own.
Highlighted
First Timer

Do I need to turn it on and off every time I have the issue or can I do it now and not have to bother again?

Highlighted
Community Team - TT Staff

Once you've done it the one time, you shouldn't have the problem again. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.