Someone from your team had arranged to phone me between 12 and 2 yesterday. I stayed in for the call until 2:30. No one phoned. When I got back I checked 1471, no one had called. No one called after that.
My new router originally synced at 14megs. Now synced at 26megs, but actual download speed is 13megs. I did several supportal-test.co.uk speediest yesterday, all with computers connected via ethernet. There was also hissing on the line when I phoned the doctor yesterday