Done. Sync speed now 19,783
I sent a Supportal-Test.co.uk reading earlier. I'll do another now
Hi,
Thanks John, would it be possible to bump your thread tomorrow so we can re-check the connection stats again in this set up?
Thanks
Hi JohnFielder1
Apologies for the delay.
The connection appears to have remained stable since 23/06. How have you found the connection since your last post?
Thanks
Debbie
Hi JohnFielder1
Please can you post back on this thread tomorrow morning and we can check the connection stats again.
Thanks
Debbie
Hi JohnFielder1
Thanks for keeping us updated.
I've checked the connection stats again this morning and the connection has continued to remain stable since 23/06.
Thanks
Debbie
Hi JohnFielder1
You can try removing the router from the test socket if you would like to test to see if it remains stable in your usual set up? Alternatively you can also leave the router at the test socket.
Thanks
Debbie
Hi John,
I'm sorry to hear this. The line test is still clear and I can see that DLM made a change to the profile yesterday. Just to confirm, did you make any changes to the equipment set up at all yesterday?
Thanks
Hi JohnFielder1
The last re connection appears to be when DLM changed the profile on 27/06. Apart from this the connection appears to have remained stable.
Thanks
Debbie
Hi JohnFielder1
Thanks for your reply.
If you post back on this thread tomorrow morning then we can check the connection stats again.
Debbie
Hi JohnFielder1,
Looks as though one of the resyncs was a profile change - could you bump the thread on Monday and we'll see how you're getting on
Chris
Chris, Community Team
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