Internet very slow early in the morning

[JohnFielder1]

I'll do that now

[JohnFielder1]

Done. Sync speed now 19,783

I sent a Supportal-Test.co.uk reading earlier. I'll do another now

[OCE_Michelle]

Hi,

Thanks John, would it be possible to bump your thread tomorrow so we can re-check the connection stats again in this set up?

Thanks

[JohnFielder1]

Disconnect and change of sync this morning. Down to 17,000

[JohnFielder1]

Disconnection last night, about 11pm I think. Similar sync speed afterwards
As all these disconnections are at night, it must be DLM or a fault that only presents itself at night.
I presume the HG633 reacted by slowing the throughout down and this router reconnects when presented with the same fault
Either way, there is obviously a fault somewhere

[OCE_Debbie]

Hi JohnFielder1

Apologies for the delay.

The connection appears to have remained stable since 23/06. How have you found the connection since your last post?

Thanks

Debbie

[JohnFielder1]

No disconnection this morning. This router doesn't slow down, just disconnects instead. There must be a reason for this

[OCE_Debbie]

Hi JohnFielder1

Please can you post back on this thread tomorrow morning and we can check the connection stats again.

Thanks

Debbie

[JohnFielder1]

Connection still up. A record 2 days

[OCE_Debbie]

Hi JohnFielder1

Thanks for keeping us updated.

I've checked the connection stats again this morning and the connection has continued to remain stable since 23/06.

Thanks

Debbie

[JohnFielder1]

Still up this morning. Do you want it left on the test socket?

[OCE_Debbie]

Hi JohnFielder1

You can try removing the router from the test socket if you would like to test to see if it remains stable in your usual set up? Alternatively you can also leave the router at the test socket.

Thanks

Debbie

[JohnFielder1]

Reconnect this morning. Sync now at 16,000.
Still on test socket

[OCE_Michelle]

Hi John,

I'm sorry to hear this. The line test is still clear and I can see that DLM made a change to the profile yesterday. Just to confirm, did you make any changes to the equipment set up at all yesterday?

Thanks

[JohnFielder1]

No changes. Still on test socket.

[OCE_Debbie]

Hi JohnFielder1

The last re connection appears to be when DLM changed the profile on 27/06. Apart from this the connection appears to have remained stable.

Thanks

Debbie

[JohnFielder1]

Took to router off the test socket this morning and put the master socket back together. See how stable it is now

[OCE_Debbie]

Hi JohnFielder1

Thanks for your reply.

If you post back on this thread tomorrow morning then we can check the connection stats again.

Debbie

[JohnFielder1]

DLM reset sync this morning and yesterday morning

[OCE_Chris]

Hi JohnFielder1,

Looks as though one of the resyncs was a profile change - could you bump the thread on Monday and we'll see how you're getting on

Chris