Hi JohnFielder1
Your line is showing in sync at 18.7mb. The last changes made by DLM were on 05/07 and 08/07.
Thanks
Debbie
Hi John
I've checked the connection stats this morning and I can see that DLM changed the profile on 14/07.
Your line is currently in sync at 18mb.
Thanks
Debbie
Hi John
I've checked the connection stats and I can see that DLM changed the profile today and the speed has dropped to 16.5mb.
There is some interference showing. Has anything changed with your set up?
Thanks
Debbie
Hi John
DLM may change the profile again to increase the speed.
Thanks
Debbie
Hi John,
I'm sorry to hear this and I'll take a look now. The line test is clear and I can only see 1 re-connection on the line so I'm not sure why the sync speed has dropped. Is the voice service ok? Have you made any changes over the last 24hrs?
Thanks
Hi John,
Ok thanks. Would you like me to pass this over to our Network Team for further investigation?
Thanks
Hi John,
I've asked our Network Team to take a look at this now and I'll let you know as soon as I know more. I've also asked about DLM.
Thanks
Hi John,
Our Network Team have looked into this and advised that they can see errors on the line which is most likely why DLM is lowering the speed. (to try and reduce the errors on the line)
They have advised that they have sent a different make and model of router and if the errors are still present then we'll need to arrange an engineer visit so that this can be investigated further.
Thanks
Hi John,
Apologies, the router has already been sent. Would you like to progress this to an engineer visit? Also, is the router still connected at the test socket?
Thanks
Hi
As this is a complex issue, would you like to try the new router to see if this behaves the same.
Thanks
Karl.
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