I've checked the connection stats and I can see that DLM changed the profile today and the speed has dropped to 16.5mb.
There is some interference showing. Has anything changed with your set up?
I'm sorry to hear this and I'll take a look now. The line test is clear and I can only see 1 re-connection on the line so I'm not sure why the sync speed has dropped. Is the voice service ok? Have you made any changes over the last 24hrs?
Our Network Team have looked into this and advised that they can see errors on the line which is most likely why DLM is lowering the speed. (to try and reduce the errors on the line)
They have advised that they have sent a different make and model of router and if the errors are still present then we'll need to arrange an engineer visit so that this can be investigated further.
As this is a complex issue, would you like to try the new router to see if this behaves the same.
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