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Is this a scam on the TalkTalk web site?

First Timer

My contract is due to expire in May so I logged in to my TalkTalk account and checked to see what was available. I saw something called Fibre 65 which seemed to be offering 67Mb/s and is better than what I get at the moment (around 30 Mb/s). But when I scrolled down it said that I'd get a download speed of 27.4 - 30.5 Mb/s and a guaranteed 24.7 Mb/s which is no more than I get at present. Is this a scam?

Community Star

How is that a scam? You are being offered the best that your line can support.

Problem Solver
it sounds like you line will not go over 40 Mbps hence its only guaranteed 24.7. so just stick with what your on. I suppose it should not offer it to you really though on your account, so can understand your thinking
Not applicable


A Marketing ploy perhaps.

There is a SYNC speed that is usually quoted, and/or guaranteed by an ISP as part of your BB contract.

My figures are in high 70's and Upper teens, with the MGALS/HandBack threshold speed of 67+ Mbps, although my actual thru speed seems only to be mid-to-high 30's.

AND then here....

You are connected to cabinet 00. Your line length (from the exchange) is approximately 3454 meters (sic).

G.Fast broadband up to 160Mbps
G.Fast is available with an estimated downstream speed of 265.3 to 330Mbps. For the time being, we are limiting G.Fast speeds to a maximum of 160Mbps.

"Superfast" VDSL (Fibre to the cabinet) up to 80Mb/s
VDSL uses the phone line copper pair to connect to a modem in the street cabinet and then typically glass fibre to connect back to the exchange and on to us. As this uses less copper wire it provides faster download speeds than ADSL, but costs a little more. For your location, forecast download sync speed is 74-80Mb/s and forecast upload sync speed is 19-20Mb/s.

ADSL broadband up to 5.1Mb/s
ADSL uses the phone line copper pair to connect to a modem at the telephone exchange. For your location the forecast download sync speed is 2.8-5.1Mb/s.

Talk Talk may only be offering some, all or n0ne of the above to you.

Community Team - TT Staff

Hi Bumbly


Thanks for your post.


If you would like us to look into this, please can you update your community profile to include your home telephone number, we will then be able to have a look at your  account.

To do this go into 'my settings' then 'personal information' then add your details.