we’ve been having issues with our service ever since we “upgraded” to Faster Fibre.
i believe we should be seeing speeds of 80mps but usually speed test from WiFi is around 35-40, dropping to 9-20 randomly. We also get random dropped connections, usually in the mornings.
I have done the online test which says that there is a Suspected problem with our Service- but on our home side. Nothing has changed at home since we “upgraded”
I called the service centre and had a conversation about it with them. What worries me about the conversation was this part:
TT: what kind of socket do you have?
ME: it’s an Openreach master socket 5C
TT: does it have two sockets in it?
ME: yes, one with a phone symbol and one with an internet symbol
TT: Does it have screws on the front?
TT: right I’ll send you a micro filter
ME: oh. I thought you didn’t need a micro filter with a twin socket?
TT: the micro filter helps your service and may be causing the issue
ME: err... OK fine I’ll try that then
Guess what, tried the micro filter and it doesn’t work at all... Constant orange flashing light on router.
Can somebody from TT look into these issues for me please? Usual comments apply that everyone always says- I’m not getting the service I pay for etc etc...
Thanks in advance
Howare you connecting when speed checking wired or wireless? Edit sorry you said.
If wireless try Split your router's SSID (wireless network name)
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Thanks Very much for the reply.
Have split the WiFi as suggested. I’ve put the kids and everyone’s phones etc on 2.4 so I can hog the 5g channel all to myself... What’s your thinking there? Apart from the 5g channel not being congested should I see other benefits to speed?
Hi @Alex Redhead thanks for that info. Splitting the SSID helps devices to focus on doing a good job. 2.4 usually has extra range and 5 faster speeds.
Splitting will also help identify if one or the other is causing the drop outs you mention.
The sync rate is really informative as the achievable rates are usually 10 % or so below.
In your case the sync is less than optimal and the OCE team will look at ways to improve it for you.
Sorry for my less than techie answers, I know what I mean😁
The team should pick up your post during tomorrow. Try moot to disconnect the router in the meantime.