My internet is not working properly been on chat with them they do tests say my usage is high I am only running when they did the test one phone and streaming BBC I player how can that be high usage all they wanted to do to fix the problem was send me another router told them just had new router so they y they can send an engineer if I pay for it I thought talk talk were ment to provide me a service also I ran a check on my service saying a fault talk talk check and there is now fault how does that work any hep please guys
@Divsec it was saying there was a problem with the speed
@Divsec no I will check it shortly main thing was how can talk talk chat say no fault when a fault is picked up my end
@Divsec thanks mate I'm waiting for the team to help me but thanks hopefully the team will get back to me onwards from Monday
I've run a couple of line tests, they're not showing a fault, could you explain what you mean when you say your Internet is not working properly?
@OCE_Chris hi it said something to do with speed but what I said on live chat all they did was offer me a new router I told them only just had one then he offered me an engineer that I would have to pay for how is that helping me talk talk customer service
@OCE_Chris hi I've just done a test my end it says my broadband connection could be better
@OCE_ChrisJust done a speed test ping 15 download 31.67 upload 8.02 just tried to update software on my tv not talk talk it's saying internet not connected to server I will try another test my end and send you pics of results
@OCE_Michelle wired talk talk box
If the Youview box loses it's connection to the internet then you should get a warning at the top of the screen saying there's no internet connection. When you watch iPlayer do you watch it via the app on the TalkTalk Youview box?
@OCE_Chris yes that is correct my signal quality has gone down on this new you view box 51% on old box was 100%the quality