Hi sharky110,
I've raised a complaint over to our CEO's office now and you'll be contacted as soon as possible to discuss this further.
Thanks
@OCE_Michelle my internet is still not working I am sick of this now Katy was ringing me I have heard this problem has been going on since may 2017 now I have no phone no broadband no TV my fast fibre was supposed to go live 3 of April at midnight it is still not live I have spent all morning on the phone only to find out they can't help me because it has been escalated to a complaint stage I am sick of being told we cannot help can you tell me when I will get my phone TV and broadband live I am not prepared to wait to days for you lot to sort this out I want this sorting now and I want my broadband TV and phone live today please contact me asap
Hi sharky110
I'm really sorry to hear this.
Have you been contacted by a Complaints Manager from our CEO's Office?
Thanks
Debbie
@OCE_DebbieHi yes I have been contacted by katy yesterday but she now tells me there is a problem on open reaches side at it wont be up and running until Monday 8/04/19 which I cannot understand open reach engineers have been working on this fault for ages I am at the end of my tether now this is a joke
Hi sharky110
I'm really sorry to hear this.
The Complaints Manager will keep you updated on this fault.
Thanks
Debbie
@OCE_Debbie well spoke to Katy last week she said my phone internet TV will be on Monday which is today 8/4/19 this fault was supposed to be open reach fault still no internet phone TV when is this service going to be working I am sick of talk talk I want this on today it's a joke I have just had to pay my mobile phone provider to get more data on my phone £15 to get on the internet yes I have phone kat and left a message when is my service going to be fixed this a joke unhappy customer
@OCE_Debbie @OCE_Michelle @OCE_Chris well still got no internet TV and landline I was told by CEO kat that it would be on by Monday 8/4/19 phoned three times yesterday left messages no contact from CEO kat also phoned this morning left a message it's a joke had enough I want this complaint escalating to someone higher now because I am getting nowhere ,still not on I am getting sick of this,for two years now since I took out broadband with talk talk never worked properly right from the start I have had loads of engineers out still not sorted can somebody tell when my broadband phone and TV service will be back on
Hi sharky110,
I'm really sorry that this is taking so long to resolve. I'm sorry but you will need to speak to your Complaints Manager in the CEO's Office if you want to escalate this further
Chris
Chris, Community Team
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@OCE_Chris she rang me this morning it is live but there is a fault so she has got an engineer comming out in the morning so hopefully he will get it online in the morning I hope
Hi
Please let us know how things are after the engineer has been.
Karl.
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Hi
Glad this has been resolved for you now.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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