@OCE_Michelle Hi router turned lights flashing green phone line working but noisey
Can you connect to the internet at the moment? What type of noise are you experiencing? Crackle/hiss/buzz/etc? Is the noise present at the test/master socket with 2 different phones and with all other devices removed from the line?
As soon as we've confirmed this then we'll pass this straight over to our Network Team for further investigation.
@OCE_Michelle hi hust tried the phone unplugged internet made call with two different phones no noise plugged internet back made another call noise crackling I can connect to internet but intermittent connection dropping in out same as before does not open all web pages properly what is it saying the problem is your end
I've passed this back to our network team for further investigation. If you don't hear anything later today can you bump the thread again tomorrow
Our network have said that the next step will be to arrange an engineer visit to investigate further, to do this can you confirm:
I've PM'd you to confirm some other details
@OCE_Chris Hi why would there be engineer charges am would be best but I don't want to pay engineer charges
@OCE_Chris hi Chris engineer checked boxed found fault there is no fibre port in the box he is going back to talk talk to get authorisation to put one on once talk talk do this by open reach will fit it so hopefully it will get sorted soon,in my opinion looks like i have not been getting fibre from when i started with talk talk no wonder my internet has never been working properly also i have recently lost recordings from my tv today set to record but not recorded not a happy bunny at the moment
@OCE_Michelle no he said he had to get talk talk to authorise this work that all I know but why was there not a fibre port already if I was supposed to be on fibre
@OCE_Michelle ok thanks can you also find out why there was no fibre port in box
I've now received an update to advise that although fibre looks active from our side the fibre order has never fully completed. Our Network Team have advised that in order to resolve this we would need to complete a cease and re-provide. They have advised that will result in a 14-21 down time from the date the cease completes and we would need to replace the order again.
I'm really sorry about this. Would you like me to raise this as a complaint to our CEO's Office so they can manage this for you and look into this further?
@OCE_Michelle yes i would like you to raise as a complaint what is the down time and when will i finaly get my proper broadband service
Our Network Team said it would be 14-21 days downtime but we need to confirm that you're happy to go ahead with this. I'll raise the complaint now and you should be contacted within up to 5 days working days to discuss this further. Just to confirm, you do still have a working service at the moment right?
@OCE_Michelle yes i do want to go ahead with this i have service but it is not fully working properly i keep losing connection my tv is not working properly i have lost recordings when i went to watch them they are not there I have also lost channels, i am using more data on my phone because the internet is not working properly i have been complaining about simce i started with talk talk this is the third tv box i am on alsothis is the second router i have had