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Hello all.

 

Within the last few months whilst playing games, I have noticed severe packet loss and high latency intermittently which is unusual.

 

I have performed a ping/tracert test (wireless) as below:

 

Pinging google.com [172.217.169.14] with 32 bytes of data:
19/03/2020 23:25:14 - Reply from 172.217.169.14: bytes=32 time=8ms TTL=55
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19/03/2020 23:43:38 - Ping statistics for 172.217.169.14:
19/03/2020 23:43:38 - Packets: Sent = 1677, Received = 1677, Lost = 0 (0% loss),
19/03/2020 23:43:38 - Approximate round trip times in milli-seconds:

 

C:\Users\jayni>tracert google.com

Tracing route to google.com [172.217.169.14]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms ttrouter [192.168.1.1]
2 * * * Request timed out.
3 7 ms 6 ms 7 ms ae50-ner002.loh.as13285.net [78.144.1.23]
4 7 ms 7 ms 7 ms ae50-scr102.loh.as13285.net [78.144.1.22]
5 7 ms 7 ms 6 ms 72.14.208.22
6 9 ms 8 ms 9 ms 72.14.232.76
7 8 ms 7 ms 7 ms 209.85.241.95
8 7 ms 7 ms 7 ms lhr25s26-in-f14.1e100.net [172.217.169.14]

 

Can you please investigate my line?

 

 

Highlighted
Community Team - TT Staff

Hi jnb0394,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Highlighted
Chatterbox

Thank you, updated.

Highlighted
Community Team - TT Staff

Hi jnb0394,

 

Can you please update your community profile to include your:

 

  • TalkTalk Telephone number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Highlighted
Chatterbox

Thank you, updated.

Highlighted
Community Team - TT Staff

Hi jnb0394,

 

Thank you. I've run a test on the line which hasn't detected a fault. The first hop in your results above show high pings to the router. Just to confirm, are you connected wired or wireless when you experience the latency and when you ran the pings and traces?

 

Thanks

 

Highlighted
Chatterbox

Thank you Michelle for the current investigations.

 

The tests were performed over WiFi previously. I have since ran the same tests over LAN and the response times have improved significantly (but the response time does fluctuate):

 

Pinging google.com [216.58.213.14] with 32 bytes of data:
20/03/2020 14:39:49 - Reply from 216.58.213.14: bytes=32 time=8ms TTL=55
20/03/2020 14:39:50 - Reply from 216.58.213.14: bytes=32 time=7ms TTL=55
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C:\Users\jayni>tracert google.com

Tracing route to google.com [216.58.213.14]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms ttrouter [192.168.1.1]
2 * * * Request timed out.
3 7 ms 7 ms 6 ms ae50-ner002.loh.as13285.net [78.144.1.23]
4 7 ms 7 ms 7 ms ae50-scr102.loh.as13285.net [78.144.1.22]
5 7 ms 6 ms 6 ms 72.14.208.22
6 8 ms 8 ms 8 ms 72.14.232.76
7 7 ms 7 ms 7 ms 172.253.65.211
8 7 ms 7 ms 6 ms ber01s14-in-f14.1e100.net [216.58.213.14]

Highlighted
Community Team - TT Staff

Hi jnb0394,

 

Thanks for confirming this. Would it be possible to test wired for a few days to see how the overall performance compares? If the connection is ok when connected wired then we can offer some more advice on the wireless connection.

 

Thanks

 

Highlighted
Chatterbox

Thank you for getting back to me on this issue.

Unfortunately, due to the positioning of the socket, I cannot test from a wired connection for a long duration as that will require moving things about.

Kind regards

 

Jay B 

Highlighted
Community Team - TT Staff

Hi Jay,

 

Ok, have you tried separating the SSID's on the router?

 

Split your router's SSID (wireless network name)

 

Thanks