Trying to deal with talk talk tech for my bothers broadband issues today has been rather long winded and seems no one I spoke to could have the common sense to go off script. I compare to my experience with my current broadband provider where you call up. Explain in 1 sentence that the phone line has been hit by lighting, taken talk talk router out and damaged the openreach socket in house. The person I dealt with kept saying the same script that the openreach person won’t need access. Obv I adviced he will and it’s a new line/ plus new open reach white box plus new router but no has listened to my information and concerned.
I am moving over to talk talk Monday my self but today has really been like pulling teeth and makes me consider about staying for the sake of £4 a month saving to be able to talk to someone which should of taken 15 minutes maxi raise issues but ended up using nearer an hour and I still don’t know if the openreach person is aware of the major issues and will be able to sort the repair. As stated my previous provider would take one call to a tech team and I would of been adviced when openreach were coming and time. Not 3 day window and won’t know if he can actually do the job.
Took loads of lines out in the area so openreach were there all day Saturday. They are using my talk talk router as will be using my own when I migrate over today. I did ask them to send the router out on Friday as was fried then but kept not listening and advicinh protocol and couldn’t send one until phone line fault rectified. A lot of time wasted trying to sort something as a request as a new router.
Can you update your community profile to include your home telephone number, we will then be able to have a look at your account.
To do this go into 'my settings' then 'personal information' then add your details.