Thanks for your help.
My problem is that line status seems to tell me there is a fault.
I am not aware of one, but why does line status tell me there is one.
I would just like to know if there is a fault or not, and if not why does line status tell me there is. No one seems to know, I have tried to get this sorted with online chat, by contacting the tec support over my mobile phone, and also by contacting you.
If know one can tell me could you just leave it as it is and I will check it every couple of days to see if the fault message ever goes away.
If I begin to notice a fault myself on the internet or phone I will contact you. Lucky this problem is annoying rather than an inconvenience.
Thanks again for your help
I think the status page is showing a fault because there is a fault ticket open and not that it's detecting a fault on the line.
Did you contact our Faults Team recently? (this may be why the ticket was raised)
Yes everything seems to be fine. My router has now been connected for four days. If I check my line status I get a message "Your broadband connection should be okay now".
The only problem is that if I do a speed check I am getting a download of 30 rather than 37 which my old router gave me.
Thanks for your help.
That was wired. To be fair the speed is exactly the same wired as not, with the old router it might have been slightly faster Wifi than wired, if it is not my imagination. But my Imac which I do the speed tests on sits right next to the router. If I check the speeds in some of my other rooms with my IPad or android phone the speeds I get are considerably less, but probably more than they were before with the old router.
Thanks again for you help.
Ok thanks for the update. Sync speed can vary slightly between different routers. If you switch the router off for a full 30 minutes and then retest is there any improvement in throughput speed? How is the overall performance of the connection?
Thanks for your comments.
I was waiting till the router had not disconnected for 14 days before I restarted it.
I thought if it got restarted too often it might slow the throughput down as the line connection might be judged as unstable.
But if this is not the case will certainly try what you say.