The problem happens whether I use just my phone or whether there are a couple of devices running which could be when my partner using his xbox and my son using his tablet.
The buffering is intermittent as I explained before, speeds sometimes reduce to 7mb for the 37mb which it normally can be.
Perhaps the cap on the speed could be lifted for a day to see if it is this causing the problem?
We don't cap the throughput speed. It may be worth arranging a TalkTalk engineer visit so they can complete some further testing.
Please can you power down your router for a full 30 minutes and then run a speed test using the TT speed tester so we can see the results?
I have done as you have asked and done a speed test after 30 minutes of router being switched off.
It shows the speed is fine which I was expecting but it still disconnects most of the time so I cannot even run a speed test at those times.
I would suggest speed test needs to be done continuously for probably an hour to understand how it drops out like I am explaining.
OK, I'll hold off on the router if you have tested another.
Can you also confirm your home phone line is clear with a clear dial tone.
If it is then the only option is to get one of our engineers out to take a look.
All tests are clear but I can see a lot of errors from the WiFi.
Can you confirm the router is about 1 metre away from any other electrical devices, so not on top of a TV or anything like that.
I've also made a manual change to your wifi channel to see if this helps.
I can confirm the router is not near any electrical devices and just sits on a unit.
Just to confirm the problem of buffering and loosing connection is with both wired and wireless devices.
Will see if there is a difference now you have made some changes your end.