Line check says slow/ Talk to talktalk

[Gareth1986]

Device Info Serial Number N7190194N012893 Hardware Version FAST5364 3.00 Software Version SG4K10002600t GUI Version 3.7.5 System Up Time 1d 01h57m45s MAC Address 34:DB:9C:CE:C6:20 Network Local IPv4 Address 192.168.1.1 Local Subnet Mask 255.255.255.0 Local Ethernet Mac address 34:DB:9C:CE:C6:26 Public IPv4 Address 79.67.222.80 Public Subnet Mask 255.255.224.0 ipv4Duration 00h01m01s Default Gateway 79.67.192.1 Primary DNS Server 79.79.79.79 SecondaryDNSServer 79.79.79.80 ipVersion IPv4/IPv6 NAT DISABLED Wi-Fi 2.4 GHz Wi-Fi SSId TALKTALKCEC626 Status Enabled Uptime 1d 01h57m18s MAC address 34:DB:9C:CE:C6:23 Mode 802.11 b,g,n Security WPA2 Personal 5.0 GHz Wi-Fi SSId TALKTALKCEC626 Status Enabled Uptime 1d 01h57m18s MAC address 34:DB:9C:CE:C6:24 Mode 802.11 a,n,ac Security WPA2 Personal xDSl Line 1 Status UP Connection Time 1d 01h57m50s Link Status UP Standard VDSL2 (G_993_2_ANNEX_ B) Line Encoding DMT Link Encapsulation ATM (G_992_3_ANNEX_ K_ATM) Line 1 Downstream Upstream Actual Rate [K

[OCE_Michelle]

Hi Gareth1986,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks

[Gareth1986]

Ok I completed it 100%. Here's th3 message I get...

[Gareth1986]

 Attenuation and power levels seem way out? Anybody confirm, thank you.attenuatiom 

[OCE_Michelle]

Hi Gareth1986,

I've run a test on the line which hasn't detected a fault and the sync speed looks good. Just to confirm, are you running the speed tests wired or wireless? Could you try switching the router off for a full 30 minutes and then run another speed test to see if their is any improvement in throughput speed.

Thanks

[Gareth1986]

[Gareth1986]

7in the 

[Gareth1986]

in the router it ssys im getting 80/20. Is this what i should be getting or what i am getting? Are my upload attenuation and power levels ok? They look out of whack. Why would it be negative 10?

[OCE_Michelle]

Hi Gareth1986,

This is the sync speed, the throughput speeds are usually around 80% of the sync speed. Could you run a speed test using the TalkTalk Speed Tester so we can see how the speeds compare in relation to the sync speed?

Thanks

[Gareth1986]

Thank you, I get that. But are they within range? On the upload?

[Gareth1986]

Do I ignore the message (your connection could be improved)?

[Gareth1986]

The power level on the upstream is all I'm concerned about. Thank you.

[Gareth1986]

[Gareth1986]

I'm not sure if this is a foreign help place but I seem to be getting nowhere. The power level on the up stream is minus 10, negative 10. Less than zero. -10. This suggests my upstream power level is well below what it should be ?

[OCE_Michelle]

Hi Gareth,

I'm sorry for the delay. The speed test results look good based upon the sync speed. Is everything ok with the overall performance of the connection? I wouldn't worry too much about the router stats if your connection is working fine.

Thanks

[Gareth1986]

The upload stats are way off. You know they are. Why are you doing nothing to resolve it? When I shoot people in online games nothing happens. They don't die, I know it's TALKTALK because I never had this happen on virgin. I check my line stats and the upload stats stuck out Like a sore thumb. But you say if your getting your speed don't wort about it. Well I am concerned, my car will do the 150mph on the clock but if any other thing is wrong with my car...dont worry about it? I'm still in the 30day cooling off period and are dissatisfied already. Gaming is not possible because nothing registers. Gaming is about upload and ping times. I cannot play on this. Please resolve or I will simply leave and go with BT. Gareth 

[OCE_Michelle]

Hi Gareth,

If the performance is affected then we can look into this further. Is it only gaming which is affected? Does it affect wired and wireless?

Could you run a wired ping and trace route when you next experience this issue and post the results into the thread.

Run a Ping or Traceroute

Thanks

[Gareth1986]

I'm doing the tracert wired so I'll take a picture with my phone of the results on my laptop. Thank you for the help

[Gareth1986]

[Gareth1986]

It times out on the second hop everytime. This is resulting in games being slow/sluggish and when I shoot people nothing happening. I still have time to leave without paying anything. If it's not resolved by my cooling off period I'll have to leave. I can't be tied into this for 18 months