Hello i just joined talktalk and they connected my lind up today bearing in mind its a new build. Now around 5pm i plugged in my hub to see if im connected and hooray i was but i was getting speeds of 3mb. After tech chat they said this is normal because my line is still not fully active. He said wait 24hrs and check again. Is this normal or will it stay like this. I ordered the fiber broadband
Hi Adeljay well the openreach guy kept his promise which is great. It is often the case that a new connection does take a while to settle down,this is partly due to a bit of kit called DLM which is an openreach thing and it monitors your line and adjusts it to optimise the quality. It can take several days to get things to their best. Avoid rebooting the router!!!!!. DLM sees this as a fault.
Did you update your community profile as suggested in your other thread?
Thanks for getting back so quick, that's a big difference, but it is also day 1. See what overnight brings things do change.
Did you check your community profile? The OCE team can't identify your account without that info.
I've checked the order status and it looks as though further work needs to be carried out by Openreach to complete the fibre order, we should get an update within 48 working hours, apologies for any inconvenience
I'm really sorry this is taking so long to resolve, a review date has been set for Wednesday, if you could bump the thread then we can check for updates
Btw i went and ordered virgin media broadband. Talktalk and openreach both have take the p***. I have waited for nearly a month for my so called fiber broadband. I have 7mb for 2 weeks now in a very busy household which is unusuable. Im constantly being told wait another 24hrs or 48hrs. Thank god im not paying for this service. Horrible services. I used to like talktalk but now 🤭