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Need help?

Live date but solid white light never comes on

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1 REPLY 1
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First Timer

The live date was yesterday but on the router the solid white light never comes on. Since when I connect the hub there is just the amber light flashing. I checked the cable and everything is connected properly (tried both on master socket with filter and on a pre-filtered socket). I restarded the hub and waited 30 minutes before switching it on again. I still don't have internet connection neither phone line. Everything is dead. On my account it says the faster Fibre is up and running, but actually is not! Nothing is working! Please help! 

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Community Team - TT Staff

Hi Dantra,

 

Sorry to hear of the issues with your service.

 

I can see Openreach have investigated the issue for you and the fault is now closed.

 

Please can you confirm if the issue has been resolved?

 

Regards,

 

Amii