I had an issue on 1st Feb 2020 where I had no broadband and I contacted TT via telephone and found it was an external fault and a OR engineer would need to visit the exchange.
Around 2/3 days later I had a txt message to confirm the fault had been fixed and I now have working broadband and telephone.
Since then my connection has dropped from around 26/7 Mbps and getting between 9/15 Mbps.
I have tried my test socket, I have a BT NTE5C Mk4 socket and using an uprated router Asus DSL-AC68U.
Is possible I can have my profile reset via TT or raised with OR / BT please.
I'm really sorry to hear this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line and this can affect the sync speed.
Is the connection dropping or has the router been rebooted?
Please can you leave the router connected at the test socket for 48hrs, without rebooting so we can see if DLM starts to increase the speed again (if the connection remains stable)
Your sync speed looks really low at the moment, are you currently experiencing any problems with your telephone service, any noise on the line?
OK thanks Adam, the next step will be to arrange an engineer visit. If you'd like us to go ahead with the engineer visit can you confirm:
I've also sent you a PM to confirm some other details
Thanks for trying the other router. Your current sync speed is 18.7Mbps. Could you leave the router connected to you test socket for 48 hours and we'll see if DLM moves you to a faster profile