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Lost my subscription channels code ipc6017

First Timer

since tuesday when i had my faster fiber broadband turned on & i cant acess my subscription channels just get a message code ipc6017 that i cant add extra channels to my account , every thing else works , i had called customer services & after a run around i was told to wait till after midnight as some of my sevices hadnt been switched on , wednesday morning i find a email delivered at 4am to say everything was working , turned on tv & still no subscrittion channels . so i phone customer services and another 40 min run around i was told it had been escalated , a hour later i get a text message & after messing about i was told to phone in which i did after another 40 min run around to be told  my problem hasnt been escalated then to be told a engineer would come out ,

he came yesturday & after changing to new box which did nothing he said its a problem at talk talks end & he phoned there dedicated engineer line & spent 50 mins being run around passed to 3 different people repeating everything & being ignored to be told it will be escallated   


sorry for the long explaination but has anyone had this problem if so how did it get fixed 




Community Team - TT Staff

Hi richp23 


I'm really sorry to hear this.


Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)


Please bump this thread to confirm once your Community profile has been updated.