Have low broadband speeds (down and upload). Tried testing via Talktalk's and continually says they have issues with a server and cannot do it.
Tried online support to Nosipho. Who could not help other than to say I have to wait 30 days to see if they could resolve issue and no answer why their testing speed page does not work and cut off chat.
Has been this way for over a week. Just terrible customer service.
Will escalate for you. Please make sure your profile containts items like your name and telephone number, or else the OCE's will be unable to locate and help you. OCE cover is Monday to Friday working hours
In mean time. Power off router for 3 mins and then power back on. Allow to re-connect to dsl and then retest your broadband speed.
I cannot do this test right now, but will do it soon. As it's a long time to be without internet.
Is your website speed test working now? As there were repeated messages test could not be done, as you had problems with server.
These are the results so far:
51 ms response; d/load 4.4mbps ; 0.3 mbps upload 13 Jan 2020
26 ms response; 11.2 download and upload 0.3mpbs 13 Jan 2020 23.11pm
43ms response; 11.9 download and upload 0.9mpbs 15 Jan 2020 11.5apm
25ms response; 11.9 mbps download; and upload 0.8 mpbs 15 Jan 2020 11.53am
24 ms response; download 5.7; upload 0.7mbps 15 Jan 2020 21.33pm
Thanks for running the speed tests.
Your sync speed is currently 19.7Mbps and the error count is low. Did you run the speed tests on a device connected to your router by Ethernet cable or wi-fi?
The sync speed is the speed at which your router synchronises with the exchange equipment, throughput speeds are always lower.
Could you try running a couple of speed tests on a device connected to your router by Ethernet cable to rule out wifi issues
ok I've tested it with different sites:
149ms/12.8 download/0.4 upload
39ms/2.3 download/0.4 upload
32ms/1.7 download/0.1 upload
8.02 download/0.54 upload
36ms/ 14.7 download/0.5 upload
28ms/14.8 download/0.5 upload
24ms/13.3 download/0.8 upload