Thank you 🙂
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Can you connect wired or are you using wireless?
Are you able to connect a wired device just to see if this is only affecting wireless?
Has the speed increased when connected wired? What happens with the facebook page, does it not load or do you receive an error message?
Thanks for your reply.
Ok, what speed do you now get when connected wired?
What error message are you seeing when trying to access FaceBook?
The speed test results look better based upon your sync speed.
What does the error message say? Could you check the HomeSafe settings again in My Account to ensure that this is not showing as enabled?
Ok, please can you try switching this on in My Account and then back off again in 30 minutes?
Yes please How to turn off homesafe
That's great, thanks for letting us know.