new router arrived this morning, thanks for the speedy delivery.
I've plugged it in, directly to the pre-filtered phone socket, and tried a direct connection to the laptop, using the network cable supplied in the new router's box.
Speed test results are very poor though, unfortunately. Screenshot attached...
Does it need time to 'bed in'? Is it a line fault?
Apologies for the delay.
We advise to allow DLM at least 48hrs to monitor the connection with the replacement router connected.
How has the connection/speed been since your last post?
Thanks for the update. I've re-checked the connection stats and it looks like the sync speed increased and then dropped back down again. Just to confirm, will this new router also not sync at the test socket?
I'm really sorry for the delay.
I've completed a line test which hasn't detected any faults and your line is in sync at 22.4mb.
Is the router still connected at the test socket?
Based on the image in the document you posted higher up this thread I think there is more of the socket that you need to remove to get to the test socket, you have removed the front panel, this then shows you the section that still has the 'data' socket at the top, and a second socket at the bottom, but that is not the test socket, you need to remove that whole section of socket that has the 'data' port at the top, that should then show another socket underneath, that is the real test socket.
You should not have to remove any more screws, I think that second section just pulls off.
The socket you are trying to use at the moment is filtered to only have a voice signal, so that is why the router does not work in it.
Some images and info here that might help explain the process : http://www.coolwebhome.co.uk/faceplate/
Hi guys, patience getting a little stretched tonight, I mean, come on....
I'm trying to do some work in the evening, and this is shocking.
What is the point of 'upgrading' to the Faster Fibre. May have to consider alternatives at this rate as I can't get anything done...