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Lower sync speed than normal

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11 REPLIES 11
mykobrien
Team Player

Hi,

 

Recently, my broadband sync speed has been pretty good (>8Mbps), but just this evening it has dropped to less than 5Mbps.

 

Please could my sync speed be reinstated to as high as possible once again? I have requested this in the past and it has been very successful.

 

Many thanks in advance

Community Team

Hi mykobrien,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault so I've optimised the connection now. Please let us know how the speed compares over the next 24hrs.

 

Thanks

 

mykobrien
Team Player

Hi,

 

Many thanks for this. I've arrived back today and it has not shown any difference so far. Do I need to reset my router?

 

Screenshot 2019-02-06 at 18.56.00.png

 

Thanks for the help so far.

Community Team

Hi mykobrien,

 

Just to confirm, does your master socket have a test socket?

 

Thanks

 

mykobrien
Team Player

Yes, it does

Community Team

Hi mykobrien,

 

Thanks for confirming. Is the router connected to the test socket at the moment?

 

Thanks

 

mykobrien
Team Player

Hi,

 

yes, it is now. I took the opportunity to plug in my hg533 router and it jumped to 7Mbps. 

 

There doesnot not appear to be any line faults in the telephone side.

 

Thanks .

Community Team

Hi mykobrien,

 

Thanks for the update. Is the alternative router still connected at the moment? Has the speed remained consistent since your last post? What's the make and model of the first router you tried?

 

Thanks

 

mykobrien
Team Player

Yes, for the past few days it has stayed at around 7Mbps. This is with the hg533 router. The other slower one is an hg633.

 

thanks

Community Team

Hi mykobrien,

 

Ok, would you like us to send a replacement router?

 

Thanks

 

mykobrien
Team Player

Hi there,

 

Only if there is no cost incurred!!

 

Many thanks

Community Team

Hi mykobrien,

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie