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MS outlook not send/receive emails but works fine elsewhere

First Timer

I use MS Outlook Office 365 on my work laptop which works fine until I get home and connect to my home Talk Talk wifi. It's not a broadband connection issue as can connect to the wifi fine.

Outlook will open but I cannot send/receive emails. I have spent hours on the live chat with the TT technical team who to date have failed to resolve. I am convinced its a TT issue as it works fine in locations where wifi is not provided by TT (i.e. my office and other friends houses aside from the one who has Talk Talk!). Any similar experiences?

Community Team

Hi DBJ72, does it also work fine if you connect via an ethernet cable to the router? Are you trying to send and receive from a TalkTalk mail account?