Switch on date today 24th April signal went off this AM (orange light) then got email saying i was connected to fibre but router will not go back to white Restarted router- reset router- reconnected all wires from phone socket - waited one hour- tried service centre said please get in touch with phone number then terminates my phone call after a couple of menu choices This is second time Talktalk have tried upgrading me and failed!!
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Was due to be online with fibre on 24th (had previous connection - fine) Service interupted presumably the changeover, email came up saying your online off you go but router stayed orange did resets - contacted tech adviser they suggested wait 24 hours, no good - contacted tech adviser they said router fault, so new one arrived (2 days later) still no change - contacted tech adviser who said was restriction on line and a case supervisor would call within 72 hours. That has also now gone and no call. Without internet for 8 days and my wife is key worker (teacher) who has to set work over internet
Feeling frustrated and angry
I'm sorry for any inconvenience caused by this issue, I can see it's now been logged out to Openreach for investigation, apologies again for any inconvenience
Open reach have been Took 2 hours checking box, exchange and my house He got signal on his meter and said it is an Authentication PPP issue and needs a new build of the line. Unfortunately I cannot get onto Talktalk phone line as they cut off if not a registered priority risk so was wondering if you can get this moving at the Talktalk end. It is getting VERY frustrating and needs to be solved quickly otherwise I will look round at other companies, having just not had the service advertised by Talktalk.
Glad to hear this is resolved now, and sorry it took a little longer than it should to be resolved.
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