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Missing 2.4/5Ghz Channels TT WiFi Hub (Sagemcom FAST 5364)


I received my new TT Wi-Fi Hub last week, and I saw I could select any 2.4Ghz channel from 1-13 and for 5Ghz, any channel from 36 into the 100's.  


Now, after receving firmware SG4K10001E00t, my 2.4Ghz channel choice is now just 1-11 and for 5Ghz, it's just 36,40,44 and 48.  


Anyone know if this right? Or a bug?


What channel selections are in your Wi-Fi Hub?

Community Team
Community Star

Hi @OCE_Michelle  @MrAnderson 


Yes, I totally agree, one is correct though & one is a bug, let me explain.


2.4Ghz band - in the UK only channels 1 -11 should be available - so this has no been corrected.

5GHz band - only having channels 36 - 48 is a major bug. I have passed to over to Karl over this last weekend when I noticed it. Normally he is very quick to forward my findings to the products team, but I am assuming that he is off today, as I have not had a response yet.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Thanks @OCE_Michelle @KeithFrench for the feedback.


Hopefully the bug will be fixed in the next firmware release.

Community Team



Thanks, I've passed all your feedback over now and I'll let you know as soon as we know more.