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Missing Free Speed Boost

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First Timer

I ordered Talk Talk landline and fibre with the free speed boost for 18 months, so instead of up to 38 i would get up to 67.

 

My line was meant to go active on 30/9, it’s just gone active yesterday. My FREE speed boost for 18 months is missing. The whole reason i switched to Talk Talk was because Sky wouldn’t give me a speed boost on their line unless I was a new customer. So far the experience with Talk Talk hasn’t been great.

 

My line has just gone active 17 days late. I rang this morning to ask where my speed boost was. The lady was confused as to what I was talking about. She said she’s added the speed boost to my account. Checked my account, it hasn’t been done. Reset my router and checked the sync speed, it hasn’t been done.

 

Can someone please help.