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Missing voucher

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15 REPLIES 15
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Chatterbox

Hi I signed up through broadband choices with the promis of a £75 voucher. I had to refresh my browser several times as the connection kept timing out. Please could you let me know if this was processed? 

 

My my order number is: 

N61690623

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Community Team - TT Staff

Hi Steven2909

 

Thanks for your post. 

 

I will contact the team at AWIN and get back to you. 

 

Thanks. 

 

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Community Team - TT Staff

Hi Steven2909

 

Awin have confirmed that you will receive a voucher and it will be issued,  it can take upto 90 days for the voucher to be sent.

 

Regards

 

 

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Chatterbox

Thanks, any update? 

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Community Team - TT Staff

Hi @Steven2909

 

Your service went live on the 27/09/2018 as previously advised the voucher can take up to 90 days, we cant chase it up till after that timeframe is up.

 

Thanks

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Chatterbox

I spoke to the team on the phone and they said they have no proof I came from that site. The website times out several times through the order though so I refreshed my browser. Happy to wait 90 days but just wanted to check there is a record of me using the link from broad band choices. 

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Community Team - TT Staff

What team did you speak to ?   The team at AWIN have already confirmed to me that you will receive the voucher. 

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Chatterbox

Just customer services. 

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Community Team - TT Staff

I'll feed this back as the information is shown on your account notes.

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Chatterbox

Hi, my brother who signed up after me has received his voucher. Are they not sent out in the order or people signing up? 

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Community Team - TT Staff

Hi Steven2909

 

Ive no idea what order they issue the vouchers , bare in mind it is the Website that you used (BBChoices) who actually issue the Voucher , not us or Awin. 

 

Might be worth dropping them an email,

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Chatterbox

I contacted BB choices as suggested. They told me to contact awin. Guess no one knows the process. 

First Timer

 

I applied fibre optic broadband with promise  of £75 voucher . Costumer service don’t know what I’m talking about . 

Need some help . 

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Community Team - TT Staff

Hi @Attilio 

 

Can you start your own thread and ensure that your community profile is updated. 

 

Thanks 

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First Timer

My go live date was 13th March said sir would get a £60 voucher within 90 days but have not received it. Can you help

J. Rowlands
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Community Team - TT Staff

Hi @shakers

 

Can you start your own topic and also update your community profile to include your landline number and I can start to help. 

 

Thanks.