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More faults with Talktalk but chat support not great

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Wizz Kid

Okay so just checked on twitter and lots of people from Wakefield, Oldham, Preston are all reporting slow websites (DNS related) issues that have been going on for 2 days and the talk talk reps no nothing about at a network issue.

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Community Team - TT Staff

Hi Tez2012,

 

I've checked our incident reports and can't find anything relating to your exchange. Is your router currently connected to your test socket?

Chris

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Wizz Kid

Guys what on earth is going on ?

 

The engineer I had previous did tests and replaced the line and said the line speed was 49mbs but the router was only putting out 40.

 

After his visit the speed was a constant 42 mbs the last time I posted an update here.

 

Just checked with online speed checker and talktalk speed checker and my line speed is now back down to 36 mbs ?

 

What the heck is going on ? Your DLM must be *@#][!![]'#[@#]!* about. This is not on at all and I am still being charged for "Faster Fibre"....

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Community Team - TT Staff

Hi Tez2012,

 

Your current sync speed is 42.9Mbps. Could you switch your router off for 30 minutes and then switch back on and retest, please let us know how you get on


Chris