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Moving home new contract?

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2 REPLIES 2
Kellycat24
First Timer

Hi all

ive just put a request to have a home move. In the email it says we are signed up for a new 18 month contract? If this is the case I’d rather have the choice to shop around then move my account? 

martswain
Philosopher

You should have had the choice to keep your current contract, for a £60 fee, if the same service was available at your new property.

 

If you agree a new contract the home move fee is waived.

Martin
OCE_Arne
Community Team - TT Staff

Hi @Kellycat24

 

If your current contract is still within its minimum term  and you cancel you will also incur a cancellation fee. 

 

Regards