Hi all
ive just put a request to have a home move. In the email it says we are signed up for a new 18 month contract? If this is the case I’d rather have the choice to shop around then move my account?
You should have had the choice to keep your current contract, for a £60 fee, if the same service was available at your new property.
If you agree a new contract the home move fee is waived.
Hi @Kellycat24
If your current contract is still within its minimum term and you cancel you will also incur a cancellation fee.
Regards
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