ive just put a request to have a home move. In the email it says we are signed up for a new 18 month contract? If this is the case I’d rather have the choice to shop around then move my account?
You should have had the choice to keep your current contract, for a £60 fee, if the same service was available at your new property.
If you agree a new contract the home move fee is waived.
If your current contract is still within its minimum term and you cancel you will also incur a cancellation fee.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Working From Home Tips