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Moving phone socket

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14 REPLIES 14
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Chat Champion

Hi. We are having new windows fitted and need the old socket moving . At present it is fitted to window frame with no spare cable .can this be changed for a master socket.

PaulH
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Wizz Kid
I know I will get my legs slapped but if you know what you’re doing it’s a simple task to move/install in new place with Master Socket but in theory anything before the master socket outlet is BTs/Openreach domain. But I never said move it, only saying simple task (in theory 😉
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Philosopher

It'll cost you and an appointment can take in excess of 2 weeks.

 

 "Openreach engineers can also install and replace master sockets if requested. This is chargeable at £128.40"

 

 

Martin
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Chat Champion

There’s still a lot of old wires floating around the original box which they then Connected some into new box. Tried disconnecting one wire. Phone went dead so left it.

PaulH
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Community Team - TT Staff

Hi Paul,

 

I'm sorry for the delay. This would be classed as a Low Volume Request (LVR)

 

Openreach engineers can also install and replace master sockets if requested. This is chargeable at £128.40.

 

If you would like to go ahead then please let us know and we can confirm some details with you.

 

 

Thanks

 

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Chat Champion

Thanks for reply.We wish to go ahead as socket has to be moved. Thanks

PaulH
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Community Team - TT Staff

Hi Paul,

 

I've sent you a PM to confirm some details


Thanks

Chris

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Community Team - TT Staff

Thanks for the information. I've passed this over to our network team and asked them to book the earliest appointment available. I'll let you know when I receive an update 


Thanks
Chris

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Community Team - TT Staff

Hi Paul,

 

Our network team have asked if you can give a date when you can be available for the visit. Unfortunately we can't guaranteed that you'll get this date but we'll ask


Thanks

Chris

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Chat Champion

We can be available any day and time that’s convenient.

PaulH
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Community Team - TT Staff

Thanks Paul, I'll pass that on to our network team


Chris

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Wizz Kid

@Paul661 

Make sure they fit a new , NTE 5C Master Socket with a  MK4 VDSL Faceplate. 

757F0DF1-69F9-481A-9340-13E2F44FD10C.jpeg

 

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Community Team - TT Staff

Hi Paul661,

 

Just a quick update. I'm still trying to arrange the LVR, I'll let you know when I have any further information 


Chris

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Chat Champion

Hi.Open reach engineer has fitted new phone socket.he asks can you do a DLN Reset. He also said there must have been a faulty line for a long time. Thanks

PaulH
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Community Team - TT Staff

Hi Paul,


Glad to hear the engineer has fitted your new socket. I'm afraid we can't reset DLM but DLM monitors your line 24/7 and if there's any improvement it should move you to a faster profile automatically

Chris