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My Account login issue

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4 REPLIES 4
First Timer

I got a new broadband connection few weeks back and still struggling to setup my online account.

Case raised with support but still no response.

Thanks
Wise Owl

Hi pkkrre

 

You may have to wait until the OCE's are back in on Monday (I think) but at the risk of stating the obvious I assume you've gone to the TT web site to register?

 

Fritz

Community Team - TT Staff

Hi @pkkrre

 

There is a slight mismatch in the back end of My Account. 

 

I have asked our back office team to de-register your account so that you can register for My Account correctly. 

 

We will post back when they have carried out the necessary work. 

 

Regards.

Chatterbox

Hi @OCE_Arne - I have had a similar issue with logging into TalkTalk My Account too. Before xmas I could access this fine. Tried recently and the system https://auth.talktalk.co.uk/login screen keeps on saying it doesn't recognise my username & password.

Spoke to TalkTalk customer service who couldn't understand why this is, and raised a ticket which I am still waiting a response on 1-000002-800177-0 - hope you can help resolve this asap!

 

Community Team - TT Staff

Hi @paulpmb

 

Can you start a new thread, and also update your community profile to include your landline number. 

 

Thanks.