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My fibre go live time was midnight however it's not activated

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2 REPLIES 2
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First Timer

My go live time was midnight today but it didn't active yet, what's wrong with the connection?

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Philosopher

@sayantanspecial  is your go live day Thursday or Friday ?

 

If it's today, Friday 2nd, then the service will be activated at any time up until midnight.

 

If it was Thursday, did you get notification yesterday that your service was live and does you phone work correctly ?

 

When you dial 17070 do you get a readback of your allocated phone number ?

 

What lights are showing on your router ?

Martin
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Community Team - TT Staff

Hi sayantanspecial,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks