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My router never came

First Timer

The router for the broadband supposed to come on 27th of March. Never came so never went alive. Direct debit payment taken. Couldn't get I  contact doesnt matter how many times we call. Finally got in touch last week and was told the router will be there in 3 days. Never came have been 6 days. Cancelled the direct debit. Getting emails everyday to set up the direct debit. So frustrated , paid for nothing  and getting emails to pay more.

Fed up

Insightful One
If you still have the router from your previous ISP try connecting that, as talktalk does work with most 3rd party routers. If it works it will get you going until your router arrives, if it doesn't you are no worse off.
Community Team - TT Staff

Hi Sujee


I'm really sorry to hear this.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 






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