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My top box has stopped working

First Timer

My top box has been slowly stopping working (not recording a programme, not able to pause the tv, recording a 1 hour programme but recording for many many hours only to find it has actually recorded nothing, unable to watch old recorded stuff etc etc)but after rebooting many many times and doing the maintenance service, the top box has given up altogether. I cannot get it out of wake up mode at all now. How am I able to ask TalkTalk for another box. I tried phoning them but couldn't get through. Has anybody any idea what I can do?

Karen Roach
Community Team - TT Staff

Apologies you are experiencing an issue with your service here at TalkTalk 


We have many self help services in place now due to the lock-down if you have access to My Account there are links on there to help self diagnose and report faults

The link is


Below are links if you have never used my account before

Registering for My Account

Forgotten your My Account details


If you dont have access to My Account then the following link is to our service centre link. To help you trouble shoot and again links to further assistance. 

The link is


Problems with TalkTalk TV this is also a quick guide to self help as well. 

Many thanks for your patience 

First Timer
I have done all this but the top box still doesn't work. I need a new top box. The top box is broken. I am unable to turn it on so all the self help bits just don't work.
Karen Roach
Community Team - TT Staff



Can you please add your home phone number or Account number to your Community Profile so I can locate your details.


If unsure of your phone number, simply dial 17070 from your land line phone and this will confirm the number for you.


Please reply when this has been updated.





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