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NOWTV stick.....encounters network connection issues

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1 REPLY 1
Hayden1
First Timer

I have just bought a NOWTV stick and during the set up process it asks for the WIFI network.....I choose the right one, enter the network password.....and away it goes (shows it is connected to the network and the internet). Then checks the connection of the NOWTV remote ....and then drops into a download status. After a few minutes it comes up with an error;

Connection Dropped

There was a problem connecting to the network. (activation plugin not downloaded: -4)

 

I am stumped and TalkTalk are not interested in helping

 

help!!!

Community Team

Hi,

 

Log into the router and manually change the SSID (Wi Fi) name of the 5ghz channel.

 

I often find it is better to keep the 2 broadcast channels separate.  For example, I have changed mine, and call one Home2Ghz and the other Home5Ghz.  

 

Some devices can drop the connection when the SSID's remain the same.

 

Also, you can try manually setting the wifi channel  for each broadcast channel. Try channel 6 for the 2ghz channel and 44 for the 5ghz channel.

 

There are apps you can download that can show the wireless channels in use.  For example I use WiFi analyser for Android to show the wifi channels in use around me and this allows me to set the least congested channel.

 

Give this a try and see if the connection is stable to the Now TV Stick.

 

Thanks

 

Karl.