I have just signed up with an 18 month Fibre 65 deal since my old contract was coming to an end.
I was promised that it should have gone live yesterday, but there is no change in speed when I run tests. Please could someone look into this matter for me.
In addition, when I signed up I made sure that my phone bundle remained the same- I have a print out that states that my unlimited uk calls would be £7 for the length of the 18 month contract. However, I have just looked at the phone boost page on my account and £14 is shown. I signed up for a deal for £31 and I don’t want to pay more.
Hopefully someone can sort this discrepancy out for me and check why my broadband has not been enabled.
A 30 minute dis-connect and then re-connect can start a new session and potentially solve the speed issue.
Some, hopefully relevant, contact details....
If you’re an existing TalkTalk customer, and you’d like to speak to someone about your account and billing, moving house, to get some technical support, or make a complaint,
call TalkTalk on 0345 172 0088 – it’s free if you call from a TalkTalk landline,
or alternatively 0345 172 0046 – it’s free if you call from a TalkTalk landline.
yes, I did turn the router off for 30 mins as suggested and it made no difference. I kept testing the speed and on Sunday morning it increased from 34mbps to 62mbps, so I can presume someone obviously boosted my signal.
My unlimited calls boost is still showing a price of £14 instead of £7 on the website- do you think I should ring as suggested, or start a new thread on the phone side of things?
Thanks for getting back to me...
Thanks for your reply. I'm glad to hear that the speed has now increased to 62mb.
In regards to the calls boost, if you create a thread in the Your Account and Billing section then OCE_Arne can look into this for you.