Hope someone can help. I had a new boiler and hive system installed this week by British Gas. Thermostat and heating all working fine, seems to work via hive hub ok but despite my router showing the IP address and MAC address of the hive hub, it doesn't connect to the internet.
I've been through technical support with Hive and they have exhausted most possibilities, however they have asked me to ensure the following ports are open for my fibre broadband service (TalkTalk fibre plus).
So first question is do I need to do anything to open these ports or should they be open already? It appears that maybe the hub isn't able to connect to the internet, despite it having a working connection to the route (HG633).
Has anyone else had similar problems and if so, how did you resolve it? I really would like to have my hive working from anywhere, but so far I am unable to get the hub talking to the outside world!
Hi Simon, your post has been flagged for assistance and you should hear back on Monday.
I know nothing about hive products but often the WiFi connection can be tricky, are you trying 2.4 or 5 GHz? If in doubt try splitting the SSID Split your router's SSID (wireless network name)
What a plinker I am, told you I knew nothing😊
I have a Hive, works just fine but as mentioned elsewhere I do run my DNS settings on Manual - 188.8.131.52 & 184.108.40.206
I've just tried changing DNS back to Auto, Dropbox has stopped working but Hive still sees to be functioning ok so not sure if changing your DNS settings will sort your issue, could be worth a try.
Update - my Hive stopped working properly after about 5 minutes of running DNS on Auto, just set DNS back to Manual & everything working ok
Before you ask I have no idea what causes the problem when set to Auto - have promised the OCE's to factory reset the Hub when I get a chance also with some reorganisation of my network I should be able to capture what occurs but that's definitely for another day.
Don't have a problem with your CH system working still with hub off - it's designed to let the system continue even if there's an internet issue - of course you won't be able to monitor or change the schedule remotely.
Best of luck with the new hub
Hive sent me a replacement hub and I am pleased to say everything is now working perfectly! Thanks everyone for your advice and support.