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New Router Ports 1 and 2 status always down


Have recieved a new router, but ports 1 and 2 status is always down with 0 packets sent or recieved.
Have tried multiple devices connected to said ports and multiples cables, they always say down.
Dont know if its a physical issue or after the new firmware update.
Either way not sure how to go about solving.

Community Star

Hi Jonny, did you try factory resetting? Restore your router to factory settings 

I don't work here and all my opinions are my own.
Conversation Starter

@Jonny_Rhodes Hi, so what firmware are you using, did you flash it or was it already installed, agree first step if to do a factory reset - I got my Fast 5364 last week & it's running all ports connect ok - Hardware Version FAST5364 3.00 Software Version SG4K10001400t

Community Team - TT Staff

Hi Jonny_Rhodes,


How are you getting on, have you tried the factory reset as advised?