New Router Ports 1 and 2 status always down

[Jonny_Rhodes]

Have recieved a new router, but ports 1 and 2 status is always down with 0 packets sent or recieved.
Have tried multiple devices connected to said ports and multiples cables, they always say down.
Dont know if its a physical issue or after the new firmware update.
Either way not sure how to go about solving.

[Divsec]

Hi Jonny, did you try factory resetting? Restore your router to factory settings 

[chtechie]

@Jonny_Rhodes Hi, so what firmware are you using, did you flash it or was it already installed, agree first step if to do a factory reset - I got my Fast 5364 last week & it's running all ports connect ok - Hardware Version FAST5364 3.00 Software Version SG4K10001400t

[OCE_Chris]

Hi Jonny_Rhodes,

How are you getting on, have you tried the factory reset as advised?

Chris