I've unboxed my router today ready for my fibre broadband to be switched over to TalkTalk and the stand won't attach to the back of the router. I've tried different angles to try pressing it down to get it to stay on but I'm not having any luck. Could anyone help please?
Just unboxed my new Fibre Router yesterday to find mine has broken off as well . So it will not stand up on its own.
Love some advice on this problem please, as I am sure the person I am replying to will need as well. Thanks.
A replacement Hub has been dispatched along with a returns bag. Can you please return the faulty units and we can look at these with our vendor.
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
@OCE_Debbie has asked me to help you. Ch's 36 - 48 when 80MHz bandwidth in operation, there is no guarantee which of these 4 channels you will use, it all depends on which other networks are detectable in your area in this range.
Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
If you have the HG633, HG635, DSL-3782 or the TalkTalk Wi-Fi hub, they are dual-band routers & offer both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and if the HG635 a password of "admin" as well, or if the HG633, DSL-3782 or the TalkTalk Wi-Fi hub, use the unique router password (see the label on the rear of the router at the top).
HG633/635 go to:-
"Customise my wireless network"
Append "5G" to the end of the network name of the "Wireless 5 GHz SSID" field. Then click "Save".
DSL-3782 go to:-
Settings > Wireless (Wi-Fi)
Append "5G" to the end of the network name of the 5 GHz "SSID" field. Then click "Save".
TalkTalk Wi-Fi hub
Dashboard > See Wi-Fi Settings > Manage Advanced Settings > Wi-Fi 5Ghz gear icon > Basic
Append "5G" to the end of the network name of the "SSID" field. Then click "Apply".
This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.
Having said that, there is another approach which can be better, which is to use Band Steering. This will automatically move any 5G compatible device connected to the 2.4G band to the 5GHz band. This is available on the HG633 (V2.00), DSL-3782 (V1.10) and the TalkTalk Home Hub. To use this, leave both network names identical on each of these routers and on the HG633 you will need to additionally enable Band Steering from the initial Wi-Fi menu.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
Which TalkTalk router do you have then, if it supports ch 36, it must be dual-band?
The TalkTalk WiFi hub (Sagemcom 5364FAST) is a dual-band router. To enable band steering, the SSID for each band must be identical & that is it.
If you go back to my main post you will see that this work fixes nothing, I can offer more help if you want it.
Please see my attached guide on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone & Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.
Please post the screenshots that I have requested in my guide, from the analyser you are using (also in my attached guide). Please ensure that the analyser is maximised (if Windows) before taking the screenshots & upload them via the "Photos" button on the post editor's toolbar as large images. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.