New Router for Faster Fibre, can't connect to the internet using Ethernet cable, Wifi works fine.

[Rafal7]

I recently upgraded my broadband to Faster Fibre. Wifi works just fine, but when i connect my PC with Ethernet cable, I don't have access to the internet, despite being connected. This surely isn't a client-sided issue, as I tried two cables and both work just fine with old router. Also all settings seem to be in order.

[OCE_Michelle]

Hi Rafal7,

I'm sorry to hear this. Have you tried factory resetting the router and then retesting?

Restore your router to factory settings

Thanks

[Rafal7]

Yes, I have tried that during conversation with technical support. I've also done every test suggested by an agent. I will be sent a new router to check if this one is faulty.

[OCE_Debbie]

Hi Rafal7

Did our Faults Team advise that they were sending a replacement router for testing?

Thanks

Debbie

[Rafal7]

Correct, Im supposed to get it in 1-2 working days.

[OCE_Debbie]

Hi Rafal7

Thanks for your reply. Please let us know how the connection compares with this router.

Debbie

[Rafal7]

I fixed the problem by manually setting DNS adresses, rather than letting the hardware find them automatically. Ethernet connection works just fine now.

[OCE_Debbie]

Hi Rafal7

Thanks for keeping us updated. Please let us know if you do experience any further issues.

Debbie