Received my new Sagemcom hub yesterday but it failed to connect to the internet just the same fault as my (under 3 month old HG635) developed. Tech team tested it and could only say that the new router was faulty too and they would send me out another one. Phone working fine and they said the internet signal was there.
Unfortunately the new one had not appeared on your system and they told me to ring back later as they could not order another one until the new on came on to your system. When I did your systems were down and nothing could be done.
Called again this morning (Saturday).
You won't get a response on here from the support team before Monday. If you want to pursue it more urgently then you will have to contact customer services directly.
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