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New TalkTalk Customer ROUTER HELP

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3 REPLIES 3
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First Timer

We opened our TalkTalk account a few weeks back. After initially being told we'd received our router (but subsequently not)- It came in the post this morning. Our 'Go Live' date was 03/04/2020. We've attempted all of the instructed setups for the router, it flashes amber, then amber/white, then sits on a solid amber light and stays there. I've attached photos to show our service status. Please help ASAP. 

 

Currently heavily pregnant and therefore having to isolate most of the time, so it's vital we have internet in our new home. 

 

 

Highlighted
Community Star

Hi @LucyBuckle 

 

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays).  The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Highlighted
First Timer

After receiving no correspondence within 48 hours, we are today cancelling our TalkTalk. Please take this as our notice of cancellation in line with your terms and conditions. We have cancelled our direct debit and have now switched to Virgin. Although we completely understand that the current global events are hugely affecting your ability to carry out tasks- it is vital that we have internet access to shop for essentials as well as keep in contact with relatives. 

 

I have also contacted you directly to inform you of this. 

 

Thank you. 

Highlighted
Community Team - TT Staff

Hi

 

Sorry to hear that you are transferring your services.  I would advise to keep the direct debit in place so that any final bill can be arranged when the service is ceased.

 

Thanks  

 

Karl. 

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