I have just renewed my faster fibre contract and said I wanted the new Wifi Hub as I was a longstanding loyal customer. They said I would need to pay £30, I suggested there must be someone there who had the authority to waive the £30 charge. There was and they did! So now have new hub FOC 🙂
@christinew Please post in a new thread for help on this as the team do not help u on other peoples thread as said below posts
Hi christinew
glad to hear our colleagues have been able to help you.
Thanks
Karl.
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Hi Madeira30,
I'm sorry for the delay. Do you still need assistance with this? Please can you create your own thread and we can look into this further for you.
Thanks