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New Wifi hub better? - nonsense, it's worse

First Timer

I recently accepted the offer of the new 'improved' wifi hub. When it eventually arrived, I installed it and found the results worse than the existing Huawai router (HG633). 


• It is buggy as hell and would not let me change the IP range in DHCP. 

• The LED would not stay off when configured. 

• The Wifi signal was no better than before. 

• The configuration options are really limited. I used the HG633 to limit certain devices, so I can use a network proxy. You cannot do this, or much else with the new router.



I was shocked to see a firware date of 2017 in the system! What I hear you say, I thought it was new! I contacted support with problems and they did not really help. I don't really understand why they sent it out, oh, of course, to bribe me into another 2 years of contract! 

Community Team - TT Staff

Hi Gary,


I'm sorry to hear this. Please can you update your Community Profile and we can update the router firmware for you.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.