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New connection cancelled

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2 REPLIES 2
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First Timer

I signed up to move my broadband to talktalk and was due to go live tomorrow, however I have had a message yesterday that talktalk have had issues and cancelled my order. No details of the reason. Gave number to call but this is closed. Any ideas of how to get the move to go through or at least find out the reason? 

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Community Team - TT Staff

Hi @Meconn 

Right now we are prioritising essential maintenance and repair works to minimise engineer visits. As a result, some customers who require an engineer visit to install TalkTalk broadband will have their appointments postponed, with vulnerable customers taking priority. Is there an option to re-book your engineer appointment in My Account?

Thanks

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First Timer
Hi @Taylerw

There is no option to rebook an engineer, all it says is there is a problem and to call but the phone number does not work.
Are you able to rebook for me?
Thanks