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New connection

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thehypnotoad
First Timer

New line said active but no broadband connection just flashing red tried  connecting via cable first was just flashing red and white used master socket also tried to use modem with the router using wan port but just flashes red any help appreciated thanks Ash

Ashley
Community Team

Hi thehypnotoad,

 

I'm sorry to hear this. Just to confirm, do you have a dial tone?

 

Thanks