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New fibre really slow

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11 REPLIES 11
sweeneyafc
Participant

Got fibre a week ago after having fast broadband (4 to 7 meg).first few days getting 10 meg but since weekend has dropped  to 1 or 2 meg.if you you restart router it will go up to 11 or 12 for half hour if your lucky.

I know I am optimization period but surely it shouldn't be that bad

S Sweeney
Community Team

Hi sweeneyafc,

 

I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however the sync speed does look like it's varying. Is the voice service ok with no noise on the line?

 

Does your master socket also have a test socket?

 

Thanks

 

sweeneyafc
Participant
Hi Michelle
Disconnected everything, and moved router to master socket and plugged in to test socket and it is working good,plugged in phone as well so it must be in extension wiring.
Thanks for reply.
S Sweeney
Community Team

Hi sweeneyafc,

 

Thanks for keeping us updated 🙂

 

Thanks

 

sweeneyafc
Participant

Hi

I have had to keep restarting my router to get the speed back up as it has been  dropping to below 5meg .Restarting  increases speed  to 20 meg but this might only last an hour or two. Still plugged in to main socket.,any ideas?

S Sweeney
Community Team

Hi sweeneyafc

 

Apologies for this.

 

Which router are you currently using? (make and model)

 

Thanks

 

Debbie

sweeneyafc
Participant

hi 

 

Sorry for late reply,

Huawei HG633.

Was ok for last 4 to 5 days but dropped in speed this evening 

S Sweeney
Community Team

Hi sweeneyafc,

 

Thanks for confirming this. Would you like us to send a 3782 router for testing purposes to rule this out?

 

Thanks

 

sweeneyafc
Participant

Hi

Yes you can send this router to see if this is the problem 

S Sweeney
Community Team

Hi sweeneyafc

 

The DSL3782 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

sweeneyafc
Participant

Hi

GOT NEW ROUTER  TODAY WILL LET YOU KNOW HOW I GET ON

S Sweeney
Community Team

Hi sweeneyafc,

 

Ok thanks for the update.

 

Thanks