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New router request please

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9 REPLIES 9
stemurray79sky
Popular Poster

Can you please send me a new router.

 

For the past 6 months and is getting worse my sagemcom router 5364 router is not always showing the WiFi ssid names. Meaning I cannot connect to the router via wifi. I have  tried factory resetting and have seperated the 2.4 and 5ghz names. I have to either restart router or leave it and eventually they will appear but sometimes only 1 frequency (sometimes hours later). It's the same for all devices I try to connect  to wifi. The router fibre connection light stays connected and all ethernet connections continue to work as normal so is purely a wifi issue. I am not surrounded by other properties so it is not wifi congestion!?

Community Team

Hi stemurray79sky

 

Apologies for this.

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

stemurray79sky
Popular Poster

Thankyou

Community Team

Hi stemurray79sky,

 

No problem 🙂

 

Thanks

 

stemurray79sky
Popular Poster

Hi I think the replacement router is faulty because it's alot worse.  Keeps dropping connection to all devices now even ethernet and keeps losing fibre connection? At least with the old router it kept the fibre connection and only lost the WiFi but this replacement is constantly losing connection and WiFi ? Can you send another Or an alternative router please.

Community Team

Hi stemurray79sky

 

I'm really sorry to hear this.

 

Can I just check, which router did you receive? (make and model)

 

Thanks

 

Debbie

stemurray79sky
Popular Poster

It was a sagemcom FAST 5364-3

Community Team

Hi

 

I'll get another router and returns bag out to you.

 

See if this is better.

 

Thanks

 

Karl. 

stemurray79sky
Popular Poster

Thankyou

Community Team

No Problem 🙂

 

Allways happy to help.

 

Karl