Always been a customer for landline only
Just moved home and changed Package to landline and fast fibre broadband , was told phone would be installed following day and router would arrive following day
12 days later phone line finally installed and router arrived
phone works ok however still cannot to wifi
have reset router to no joy
please can someone advise what to do to get wifi working ! I’ve been billed last 2 weeks and had no service provided!! Not happy and may cancel it all and go elsewhere
Hi @JanetRichards ,
What problem do you have with the router, what light(s) are showing on it ?. Does it work with wired devices ?
For one of the TalkTalk OCE's on this forum to be able to look into this you will need to update your community profile to include your name, landline telephone number & alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post tomorrow.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.